ew777 Privacy Policy

Section 1.1

Information You Provide Directly

When you register for an account on ew777 or interact with our customer support team, you provide us with:

• Full name, date of birth, and nationality (used for age verification and KYC compliance).
• Mobile phone number and email address (used for account communication and two-factor authentication).
• Residential address (required for identity verification on withdrawal requests above a specified threshold).
• Government-issued identification documents such as National ID (NID), passport, or birth certificate (submitted during KYC verification).
• Payment method details (such as your bKash or Nagad mobile number, or Visa/Mastercard details) required to process deposits and withdrawals.

Section 1.2

Information Collected Automatically

When you use the ew777 platform, our systems automatically log certain technical data to ensure platform security and improve your experience:

• IP address and approximate geolocation (used for fraud detection and to confirm you are accessing ew777 from a permitted location).
• Device type, operating system, browser version, and screen resolution (used for optimising the mobile experience on Android and iOS devices used by Bangladesh players).
• Session timestamps, pages visited, games played, bets placed, and in-game actions (used for responsible gaming monitoring and to detect unusual account activity).
• Cookies and similar tracking technologies (see Section 5 of this Policy for full details on cookies).

Section 1.3

Information from Third Parties

ew777 may receive personal data about you from third-party identity verification providers, payment processors such as bKash and Nagad, and fraud-prevention services. This data is used solely to confirm your eligibility, process transactions, and protect the security of the platform. ew777 does not purchase marketing lists or receive data from social media platforms for advertising targeting.

Section 3.1

Processing Grounds

ew777 processes your personal data on one or more of the following lawful grounds:

• Contractual performance — processing is necessary to deliver the gaming services you have requested and to manage your account.
• Legal obligation — certain processing activities are required by applicable law, including age verification, identity checks, anti-money laundering compliance, and record-keeping.
• Legitimate interests — ew777 processes certain data to maintain platform security, prevent fraud, monitor responsible gaming, and improve the service, provided these interests are not overridden by your fundamental rights.
• Consent — where ew777 relies on your consent as the basis for processing (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences.

Section 4.1

Service Providers and Technology Partners

ew777 works with carefully selected third-party vendors to operate the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, cloud hosting providers, and game content suppliers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. Each service provider receives only the minimum data required to perform their specific function and is contractually prohibited from using your data for any other purpose.

Section 4.2

Legal and Regulatory Disclosure

ew777 may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, a court order, or a legally binding governmental request. In such cases ew777 will disclose only the minimum amount of data required to satisfy the legal obligation and, where permitted, will notify you of the disclosure.

Section 4.3

Business Transfers

In the event that ew777 undergoes a merger, acquisition, asset sale, or restructuring, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected users in advance of any such transfer where reasonably practicable, and the successor entity will be required to honour this Privacy Policy or provide you with adequate notice of any material changes.

Section 5.1

Types of Cookies We Use

ew777 uses the following categories of cookies on the platform:

• Essential cookies — strictly necessary for the platform to function. These enable session management, login state, and security features. They cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your language preference, display settings, and other personalisation choices so you do not need to re-enter them on each visit.
• Analytics cookies — aggregate, anonymised data about how players navigate the platform. This helps ew777 identify pages that perform poorly on mobile devices common among Bangladesh users, so we can optimise the experience.
• Security cookies — used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour that may indicate account compromise.

Section 6.1

Retention Periods

ew777 retains your personal data for as long as your account remains active and for a period thereafter as required to comply with applicable legal obligations. Account registration data and transaction records are typically retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements. Cookies and session logs are retained for significantly shorter periods — session cookies are deleted at the end of each browser session, and persistent analytics cookies are retained for no longer than 13 months.

Section 6.2

Deletion Requests

You may request deletion of your personal data by contacting ew777 support at [email protected]. ew777 will action deletion requests within 30 days of receipt, subject to any overriding legal obligation to retain the data. Please note that deletion of your account data will result in permanent closure of your ew777 account and you will no longer be able to access any remaining balance, bonus funds, or transaction history. Ensure you have withdrawn all available funds before submitting a deletion request.

Section 7.1

Summary of Your Rights

• Right of access — you may request a copy of all personal data ew777 holds about you, along with information about how it is processed.
• Right to rectification — if any personal data ew777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure — you may request that ew777 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to applicable legal retention obligations.
• Right to restriction — you may ask ew777 to restrict processing of your personal data in certain circumstances, for example while a rectification request is being reviewed.
• Right to data portability — where processing is based on your consent or on contractual necessity, you may request that ew777 provide your data in a structured, commonly used, machine-readable format.
• Right to object — you may object to processing based on legitimate interests. ew777 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests or the processing is necessary for the establishment, exercise, or defence of legal claims.

Section 8.1

Technical Safeguards

ew777 implements a range of technical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data transmitted between your device and the ew777 platform, encrypted storage of sensitive data at rest, two-factor authentication options for account login, automated systems for detecting unusual login activity and suspicious transactions, and regular security reviews of our platform infrastructure.

Section 8.2

Your Responsibility

While ew777 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential, choosing a strong and unique password, logging out of your account when using shared or public devices, and notifying ew777 immediately if you suspect your account has been compromised. Never share your ew777 password with anyone — ew777 support will never ask for your password.

Section 10.1

Policy Updates

ew777 reserves the right to update this Privacy Policy at any time. When we make a material change we will update the 'Last Updated' date at the top of this page and, where reasonably practicable, notify registered players via the email address or mobile number on their account. Your continued use of the ew777 platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

Section 10.2

Contact the Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or about the way ew777 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days. Support is available 24/7 in English and Bengali.